Terms of Service

Effective November 13, 2026

These terms are an agreement between Oliver Chibwe, who operates Manjano ("Manjano", "we"), and the restaurant or business that signs up ("you"). By starting a trial or using Manjano you agree to them.

1. What Manjano is

Manjano gives a restaurant a website, an admin dashboard, and marketing tools (requests inbox, newsletter, social posts, review replies, and other features listed for your plan at manjanohq.com).

2. Your account

• You must be 18 or older and have the authority to act for the restaurant.
• Keep your sign-in details private. You are responsible for what happens under your account, including people you invite as admins.
• Tell us at hello@manjanohq.com if you think someone else got into your account.

3. Free trial

• The trial lasts 14 days and starts when we tell you your site is ready.
• No card is needed to start. If you do not pick a paid plan by the end of the trial, your site is taken offline. We keep your content for 30 days so you can come back, then delete it.

4. Plans, prices and billing

• Current plans and prices are shown at manjanohq.com, in US dollars. Plans are month-to-month, or yearly if you choose yearly.
• You are billed in advance for each period through our payment provider. We do not store card numbers.
• We charge no per-order fees. Fees charged by other companies (for example your online ordering provider, your bank's currency conversion, or text message costs passed on at cost) are separate.
• If we change a price, we tell you by email at least 30 days before it applies to you.
• Unpaid accounts may be paused after we email you a reminder.
• Prices do not include taxes. Sales tax, VAT, GST or similar taxes are added where the law requires.

5. Cancelling

• You can cancel at any time. The plan runs to the end of the period you already paid for. We do not refund a period that has started, unless the law requires it.
• After cancelling you can export your content for 30 days. Then we delete it (see the Privacy Policy and the Data Processing Agreement).

6. Your content and your guests' data

• You own your content: menus, photos, text, logos, and your guest lists.
• You give us permission to host, display and process that content only to run the service for you.
• You confirm you have the right to use everything you upload (for example, you took the photos or have a licence for them).
• Guest information you collect through Manjano belongs to you. We handle it for you under the Data Processing Agreement, which is part of these terms.

7. Your marketing responsibilities

You are the sender of every email, text and post that goes out for your restaurant. You agree to:

• Email only people who asked to hear from you, include a working unsubscribe link and your postal address, and honour opt-outs. This means following CAN-SPAM in the US, the GDPR and ePrivacy rules in the UK and EU, CASL in Canada, and the equivalent law where your guests are.
• Send marketing texts only to people who gave written consent to receive them from you, and honour STOP requests (TCPA in the US and the equivalent law elsewhere). Text marketing applies when available on your plan.
• Not upload bought, rented or scraped contact lists.
• Follow the rules of the platforms you connect (for example Meta and Google).

8. AI features

• Manjano uses AI to draft posts, emails, replies and suggestions. Drafts can contain mistakes.
• The AI is set up not to invent prices, deals, hours or events, and riskier items wait for a person to approve them. Even so, you are responsible for what is published under your restaurant's name. Check drafts before approving, and check anything you set to publish automatically.
• We do not use your content or your guests' data to train AI models, and we do not allow our AI provider to do so.

9. Acceptable use

Do not use Manjano to: break the law; send spam; post false, misleading or infringing content; upload malware; try to get into other customers' data; resell the service without our written OK; or overload or probe our systems.

10. Other companies' services

Manjano connects to services run by others (for example hosting, email delivery, payments, Facebook, Instagram, Google, and your ordering provider). Their terms apply to your use of them. We are not responsible for their outages or changes.

11. Our software and brand

Manjano's software, design and brand belong to us. These terms give you a right to use the service while your account is active, not ownership of it. If you send us feedback, we may use it freely.

12. Availability and changes

We work to keep the service up and safe, but we do not promise it will never go down. We may change or remove features. If a change materially reduces what your plan includes, we tell you in advance and you may cancel.

13. Suspension and ending

We may suspend or end an account that breaks these terms, puts others at risk, or is not paid. Where we reasonably can, we email you first and give you a chance to fix the problem.

14. Disclaimers

The service is provided "as is". To the extent the law allows, we make no warranties beyond those written here. We do not promise any particular results, such as more guests, sales or search ranking.

15. Limit of liability

To the extent the law allows: neither side is liable for indirect or consequential losses or lost profits; and our total liability for all claims in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law.

16. Indemnity

You agree to cover claims against us that arise from your content, your marketing messages, or your breach of these terms. We agree to cover claims against you that say our software itself infringes someone's intellectual property.

17. Governing law and disputes

These terms are governed by the laws of the State of Missouri, USA. Disputes are heard in the state or federal courts located in Missouri. Manjano is a service for businesses; if a law in your country gives you rights that cannot be waived by contract, those rights still apply. Please email us first; most problems can be solved that way.

18. Changes to these terms

We may update these terms. For material changes we email you at least 30 days before they take effect. Continuing to use Manjano after that means you accept the update.

19. Contact

Oliver Chibwe, operating as Manjano · Lake St Louis, Missouri, USA · hello@manjanohq.com